FAQ – RAPPTORS index

Frequently Asked Questions

Got a question? Let’s get it sorted.

Every frame comes with two essentials, designed for the evolved:

Deletes – our precision lens cleaner set, combining a fine-mist spray with a microfiber cloth to keep your vision razor-sharp.

Remains – a foldable, architectural case that protects your frames without the bulk

You can click here to fill out our secure prescription form after checkout.

  • COD is available for standard (non-powered) orders.
  • Custom power lenses are prepaid only. Payment options will update automatically at checkout.

Yes — within 7 days of delivery.
Your frames must be unused and in original condition.

Note: Custom power lens orders are not returnable or refundable.
They’re crafted uniquely for your prescription.

  • Standard orders ship within 2–4 business days.
  • Custom lens orders may take 7–10 business days, depending on your prescription.

We’ll keep you informed every step of the way.

You can email us at support@rapptors.com.