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Frequently Asked Questions
Got a question? Let’s get it sorted.
What’s included in the box when I order Rapptors?
Every frame comes with two essentials, designed for the evolved:
Deletes – our precision lens cleaner set, combining a fine-mist spray with a microfiber cloth to keep your vision razor-sharp.
Remains – a foldable, architectural case that protects your frames without the bulk
Can I add my power prescription to Rapptors?
You can click here to fill out our secure prescription form after checkout.
Can I pay Cash on Delivery (COD)?
- COD is available for standard (non-powered) orders.
- Custom power lenses are prepaid only. Payment options will update automatically at checkout.
Can I return or exchange my order?
Yes — within 7 days of delivery.
Your frames must be unused and in original condition.
Note: Custom power lens orders are not returnable or refundable.
They’re crafted uniquely for your prescription.
- Full details on our Returns & Refunds
How long will it take to receive my order?
- Standard orders ship within 2–4 business days.
- Custom lens orders may take 7–10 business days, depending on your prescription.
We’ll keep you informed every step of the way.
How can I get in touch?
You can email us at support@rapptors.com.